1. PROCUREMENT INSTRUCTION – ONLINE ORDER PLACING
We, ASTECH Engineering Company(ASTE) do not conduct any online business via our website www.aste.com.vn. Our website has updated information on ASTE operations for customers to explore information on our company. We therefore do not provide you with instruction on how to buy and order products online.
Therefore, when you have an inquiry on our products and/ or services please contact us directly in order to be consulted and execute contract with us.
2. PAYMENT TERM
You may make direct payment to us via bank transfer, with bank account details provided below:
ASTECH ENGINEERING COMPANY
- 109 Vo Truong Toan, Ward 07, Vung Tau City
- Enterprise Registration Certificate: 3502304906
- Date of issuance: 14/04/2016
- Issued by: Business Registration Division, department of Planning and Investment of Vung Tau City
- Tel: 0788 22 55 22
- Email: info@aste.com.vn
3. TRANSPORTATION & LOGISTICS ARRANGEMENT
Time, place of delivery and mode of transportation are varied from transaction to transaction, pursuant to terms and conditions of the contract/ agreement signed between ASTE and its customer(s).
Please contact us for further advice.
4. HANDLING OF COMPLAINTS
ASTECH ENGINEERING COMPANY (ASTE) is willing to receive all customer complaints in relation to our products and services via our hotline : 0788 22 55 22, from 08:30 to 17:30 (Monday through Friday) weekly or via email info@aste.com.vn. We will respond as soon as possible.
- Complaint cases:
We at all times are willing to receive all complaints and suggestions from customers on our products and services. ASTE commit to listen to and maintain continuous improvement to serve our customers better each day.
- Forms of complaint handling
ASTE understands how customers feel when they encounter unexpected circumstances. We will discuss with customers in good faith and collaboration spirit to agree on appropriate resolution to handle all customer complaints and satisfy both ASTE and customers.